When it comes to accessing talent and expertise in certain areas, small-to-medium sized businesses can be at a disadvantage. The big guys have deep pockets for the high leadership headcount that SMBs often do not. While enterprise-level organizations have every “C” in the suite right under their roofs — from CEO to CIO to CMO to CPO and so on — SMBs need to get more creative in identifying how to access the resources that larger businesses have in-house. When it comes to technology leadership, that’s where a fractional CIO (chief information officer) — also known as a virtual CIO or vCIO — comes in. If you’re one of those smaller businesses that doesn’t have a full-time CIO, you [...]
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So far AccountabilIT has created 45 blog entries.
If you are an IT decision maker, you may be one of the many fast-tracking your digital transformation efforts. The technology needs of your business have likely changed, thanks to the COVID-19 pandemic. Or you may be driven to transformation by something else entirely, such as competition, rapid growth, or stagnant legacy systems. Whatever it is pushing you to transform now, you’re probably already familiar with the “what” and “why.” You may have even been brought to your role specifically to disrupt the digital status quo, with an end goal to produce better business outcomes. If so, you’re not just looking to implement new technologies. You’re charged with a full-scale overhaul of the organization’s very philosophy of and approach [...]
The success of any disaster recovery plan hinges on whether or not two key metrics are achieved: Recovery Time Objective (RTO) and Recovery Point Objective (RPO). But what do those two metrics mean, exactly, and why do they matter? While the two sound somewhat similar, they actually have very different roles in your disaster recovery plan and can help you achieve business continuity in the face of disruption or downtime. Recovery Time & Point Objectives Defined Recovery Time Objective (RTO) can be defined as how quickly your systems or applications must be back online following a disaster. In other words, how much time after a disaster occurs can acceptably pass before systems are recovered without significant damage to the [...]
Is a help desk a service desk, and vice versa? To those not in the information technology industry, these terms sometimes get thrown around interchangeably. But they’re not one in the same. Here, we’ll look at what defines an IT service desk and what you should look for when seeking out this essential function of managed services providers. What is a help desk? A help desk (sometimes called “helpdesk”) provides what’s referred to as “break-fix” support for users (whether customer or employee) of a company product, service or other function. A help desk’s purpose might cover everything from technical support, to product or warranty questions, and even to basic customer service. Most important to understand: This kind of customer [...]
It’s amazing to think about how much work and the types of work that are done remotely these days. Events in the past year accelerated the shift to remote working for a number of different companies and roles, and for many, it was not an easy transition. One industry that was already ahead of the game? IT support, which has been delivering help from afar to end users for many years. But if you haven’t had the opportunity to really leverage remote desktop support before, you might be surprised at the types of IT support tasks that can be done remotely. Here we take a look at what exactly remote desktop support is, as well as six times it can provide speedy [...]
ACCOUNTABILIT ACQUIRES ENTERPRISE TECHNOLOGY SERVICES, BRINGING WIDER VARIETY OF SERVICES & PRODUCTS TO A NATIONAL MARKETAccountabilIT2021-01-13T12:00:28-07:00
PHOENIX, AZ — January 8, 2021 — AccountabilIT has announced it has acquired Enterprise Technology Services (ETS), a managed services provider in Arizona. The purchase will allow both companies to expand their presence and dominance in the Arizona and national markets, and to offer a wider variety of services and products to their customers. AccountabilIT has been an innovative leader in both the cybersecurity space (being the first partner to offer Microsoft Azure Sentinel) as well as in cloud computing. The acquisition fits into AccountabilIT’s strategy to expand its footprint in key national markets, along with its practice of hardware and software resale (a core offering of ETS). This joining of forces and competencies will further cement both companies’ reputations [...]
When a disaster or system failure disrupts your business, data loss can be a major — and a costly — consequence. And yet it’s an inevitable part of being in business: hard drives malfunction, lost files or deleted files result from human error, and frequent cyber attacks are an unfortunate fact of today’s landscape. But there is a way to protect your data and keep your operations from coming to a screeching halt: Business continuity and data recovery planning. Backing it Up Back in the day, data was backed up on tapes and stored at an offsite location in a physical vault. Over time, that process and the technology evolved to utilize more nimble, higher capacity storage devices, like [...]
When it comes to an IT disaster striking your business, the term to use is probably “when,” not “if.” And when a disaster happens, you can be sure it has the potential to bring your operations and your profits to a halt, with long-term repercussions: 93% of companies without a disaster recovery plan who suffer a major data disaster are out of business within one year. These days, having a disaster recovery (DR) plan in place is no longer a nice-to-have. It’s an absolute must-have. Part of that has to do with the increasing laws and regulations requiring many business types to establish a disaster recovery plan. Whether regulations apply or not, disaster recovery and business continuity planning go [...]
How Cloud Services Can Ensure You Make the Most of Your Investment There are solid financial and operational reasons to be in the cloud. But once you embrace the cloud, where do you go from there? How can you make sure you’re leveraging everything your cloud has to offer — whether you’re on a public cloud platform, in a private cloud, or working with a hybrid cloud deployment model — so that you’re maximizing your cloud spend? Cloud computing services help you realize the potential of the cloud for your business, so you can take full advantage of the flexibility, scalability, and mobility available to help you run and grow a modern and efficient business. Here are six ways [...]
The cloud is a wonderful place to be for many businesses, and there are good reasons so many are adopting the cloud: cost-effectiveness, scalability, and security, to name a few. But it’s not completely without risk. Successful migration of your applications and data to the cloud takes careful planning in order to minimize the possibility of risks that are inherent in any cloud migration, including data loss, latency, interoperability, overspending, and security. Use this checklist to maximize your migration success. Determine & engage stakeholders Those who should be involved in this project from the start include, but shouldn’t be limited to, members of your IT team. Business stakeholders and other key roles should be included from the outset, as [...]