Should You Consider These Technology Trends?
AccountabilIT2021-04-23T17:00:41-07:00As a business owner or leader, you have access to more technology options than ever before, to the extent that it can seem utterly baffling to keep up. Of the wide range of tech trends, which ones are worthy of your attention and (perhaps a more important question) which ones are worthy of your investment? Business strategy = technology strategyWhat has become evident during the pandemic is the fact that business and technology are intertwined. Today’s business leaders have recognized that technology and business strategies can’t exist in silos, and that both inform the other. The pandemic upended many workplace conventions and business models to the extent that it accelerated digital transformations so that businesses could stay in business. Technology enabled remote [...]
Be Prepared with Managed Detection and Response
AccountabilIT2021-04-23T14:14:02-07:00Amping up your threat intelligence and response is likely important to you, but if you lack the internal resources to do those things well, you may want to consider managed detection and response. What is managed detection and response (MDR)?Managed detection and response services involve cybersecurity and threat hunting provided by an external MDR vendor. It improves threat detection and incident response through continuous monitoring of IT assets. Why does a business need MDR?Many organizations know that cyberattacks are an issue and that fortifying cybersecurity is an important part of doing business, but they may not have the resources in-house to deal with advanced threats and security events. MDR is not a software or application. The emphasis is on service that includes both [...]
What is a Fractional CIO and How Can One Help Your Business?
AccountabilIT2021-02-18T14:45:15-07:00When it comes to accessing talent and expertise in certain areas, small-to-medium sized businesses can be at a disadvantage. The big guys have deep pockets for the high leadership headcount that SMBs often do not. While enterprise-level organizations have every “C” in the suite right under their roofs — from CEO to CIO to CMO to CPO and so on — SMBs need to get more creative in identifying how to access the resources that larger businesses have in-house. When it comes to technology leadership, that’s where a fractional CIO (chief information officer) — also known as a virtual CIO or vCIO — comes in. If you’re one of those smaller businesses that doesn’t have a full-time CIO, you [...]
Two Truths for a Successful Digital Transformation Strategy
AccountabilIT2021-02-09T12:21:25-07:00If you are an IT decision maker, you may be one of the many fast-tracking your digital transformation efforts. The technology needs of your business have likely changed, thanks to the COVID-19 pandemic. Or you may be driven to transformation by something else entirely, such as competition, rapid growth, or stagnant legacy systems. Whatever it is pushing you to transform now, you’re probably already familiar with the “what” and “why.” You may have even been brought to your role specifically to disrupt the digital status quo, with an end goal to produce better business outcomes. If so, you’re not just looking to implement new technologies. You’re charged with a full-scale overhaul of the organization’s very philosophy of and approach [...]
Understanding RTO and RPO
AccountabilIT2021-02-03T07:42:30-07:00The success of any disaster recovery plan hinges on whether or not two key metrics are achieved: Recovery Time Objective (RTO) and Recovery Point Objective (RPO). But what do those two metrics mean, exactly, and why do they matter? While the two sound somewhat similar, they actually have very different roles in your disaster recovery plan and can help you achieve business continuity in the face of disruption or downtime. Recovery Time & Point Objectives Defined Recovery Time Objective (RTO) can be defined as how quickly your systems or applications must be back online following a disaster. In other words, how much time after a disaster occurs can acceptably pass before systems are recovered without significant damage to the [...]
IT Help Desk or Service Desk? It’s All In a Name
AccountabilIT2021-01-21T16:45:04-07:00Is a help desk a service desk, and vice versa? To those not in the information technology industry, these terms sometimes get thrown around interchangeably. But they’re not one in the same. Here, we’ll look at what defines an IT service desk and what you should look for when seeking out this essential function of managed services providers. What is a help desk? A help desk (sometimes called “helpdesk”) provides what’s referred to as “break-fix” support for users (whether customer or employee) of a company product, service or other function. A help desk’s purpose might cover everything from technical support, to product or warranty questions, and even to basic customer service. Most important to understand: This kind of customer [...]
Six Times Your Business Could Benefit from Remote Desktop Support
AccountabilIT2021-01-21T16:40:59-07:00It’s amazing to think about how much work and the types of work that are done remotely these days. Events in the past year accelerated the shift to remote working for a number of different companies and roles, and for many, it was not an easy transition. One industry that was already ahead of the game? IT support, which has been delivering help from afar to end users for many years. But if you haven’t had the opportunity to really leverage remote desktop support before, you might be surprised at the types of IT support tasks that can be done remotely. Here we take a look at what exactly remote desktop support is, as well as six times it can provide speedy [...]
ACCOUNTABILIT ACQUIRES ENTERPRISE TECHNOLOGY SERVICES, BRINGING WIDER VARIETY OF SERVICES & PRODUCTS TO A NATIONAL MARKET
AccountabilIT2021-01-13T12:00:28-07:00PHOENIX, AZ — January 8, 2021 — AccountabilIT has announced it has acquired Enterprise Technology Services (ETS), a managed services provider in Arizona. The purchase will allow both companies to expand their presence and dominance in the Arizona and national markets, and to offer a wider variety of services and products to their customers. AccountabilIT has been an innovative leader in both the cybersecurity space (being the first partner to offer Microsoft Azure Sentinel) as well as in cloud computing. The acquisition fits into AccountabilIT’s strategy to expand its footprint in key national markets, along with its practice of hardware and software resale (a core offering of ETS). This joining of forces and competencies will further cement both companies’ reputations [...]
Data Recovery and Business Continuity in the Event of a Disaster
AccountabilIT2021-01-11T10:35:07-07:00When a disaster or system failure disrupts your business, data loss can be a major — and a costly — consequence. And yet it’s an inevitable part of being in business: hard drives malfunction, lost files or deleted files result from human error, and frequent cyber attacks are an unfortunate fact of today’s landscape. But there is a way to protect your data and keep your operations from coming to a screeching halt: Business continuity and data recovery planning. Backing it Up Back in the day, data was backed up on tapes and stored at an offsite location in a physical vault. Over time, that process and the technology evolved to utilize more nimble, higher capacity storage devices, like [...]