Enterprise resource planning (ERP) software selection is a huge undertaking. No matter how large or small your business, your ERP software is a critical piece of your business’ tech stack. It impacts functional areas across the entire organization, from accounting to HR to sales to operations, and so on. Implementation takes time and additional resources, not to mention the cost of a license will be significant. You’re aware that you’ve got to do your due diligence and get this investment right, but perhaps what you are lacking is the “how”: How do you even get started understanding ERP solutions? What selection criteria should you use? We’ve got some answers to get you started. Here are our tips to help [...]
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What is IT strategy consulting and does your business need it? Here we cover some top questions about IT strategy consulting. Say the word “consulting” and many business owners immediately think of a third party that swoops in, tells their business what to do, and then charges a hefty price for it. And yet, bringing in a consultant to help you with certain sticking points in your business can help you be more effective and even more profitable. This can certainly be the case when it comes to bringing together your business and technology. After all, your head is in business strategy and business processes, so when it comes to nailing the technology piece, some outside expertise can make [...]
As a business owner or leader, you have access to more technology options than ever before, to the extent that it can seem utterly baffling to keep up. Of the wide range of tech trends, which ones are worthy of your attention and (perhaps a more important question) which ones are worthy of your investment? Business strategy = technology strategyWhat has become evident during the pandemic is the fact that business and technology are intertwined. Today’s business leaders have recognized that technology and business strategies can’t exist in silos, and that both inform the other. The pandemic upended many workplace conventions and business models to the extent that it accelerated digital transformations so that businesses could stay in business. Technology enabled remote [...]
Amping up your threat intelligence and response is likely important to you, but if you lack the internal resources to do those things well, you may want to consider managed detection and response. What is managed detection and response (MDR)?Managed detection and response services involve cybersecurity and threat hunting provided by an external MDR vendor. It improves threat detection and incident response through continuous monitoring of IT assets. Why does a business need MDR?Many organizations know that cyberattacks are an issue and that fortifying cybersecurity is an important part of doing business, but they may not have the resources in-house to deal with advanced threats and security events. MDR is not a software or application. The emphasis is on service that includes both [...]
When it comes to accessing talent and expertise in certain areas, small-to-medium sized businesses can be at a disadvantage. The big guys have deep pockets for the high leadership headcount that SMBs often do not. While enterprise-level organizations have every “C” in the suite right under their roofs — from CEO to CIO to CMO to CPO and so on — SMBs need to get more creative in identifying how to access the resources that larger businesses have in-house. When it comes to technology leadership, that’s where a fractional CIO (chief information officer) — also known as a virtual CIO or vCIO — comes in. If you’re one of those smaller businesses that doesn’t have a full-time CIO, you [...]
If you are an IT decision maker, you may be one of the many fast-tracking your digital transformation efforts. The technology needs of your business have likely changed, thanks to the COVID-19 pandemic. Or you may be driven to transformation by something else entirely, such as competition, rapid growth, or stagnant legacy systems. Whatever it is pushing you to transform now, you’re probably already familiar with the “what” and “why.” You may have even been brought to your role specifically to disrupt the digital status quo, with an end goal to produce better business outcomes. If so, you’re not just looking to implement new technologies. You’re charged with a full-scale overhaul of the organization’s very philosophy of and approach [...]
The success of any disaster recovery plan hinges on whether or not two key metrics are achieved: Recovery Time Objective (RTO) and Recovery Point Objective (RPO). But what do those two metrics mean, exactly, and why do they matter? While the two sound somewhat similar, they actually have very different roles in your disaster recovery plan and can help you achieve business continuity in the face of disruption or downtime. Recovery Time & Point Objectives Defined Recovery Time Objective (RTO) can be defined as how quickly your systems or applications must be back online following a disaster. In other words, how much time after a disaster occurs can acceptably pass before systems are recovered without significant damage to the [...]
Is a help desk a service desk, and vice versa? To those not in the information technology industry, these terms sometimes get thrown around interchangeably. But they’re not one in the same. Here, we’ll look at what defines an IT service desk and what you should look for when seeking out this essential function of managed services providers. What is a help desk? A help desk (sometimes called “helpdesk”) provides what’s referred to as “break-fix” support for users (whether customer or employee) of a company product, service or other function. A help desk’s purpose might cover everything from technical support, to product or warranty questions, and even to basic customer service. Most important to understand: This kind of customer [...]
It’s amazing to think about how much work and the types of work that are done remotely these days. Events in the past year accelerated the shift to remote working for a number of different companies and roles, and for many, it was not an easy transition. One industry that was already ahead of the game? IT support, which has been delivering help from afar to end users for many years. But if you haven’t had the opportunity to really leverage remote desktop support before, you might be surprised at the types of IT support tasks that can be done remotely. Here we take a look at what exactly remote desktop support is, as well as six times it can provide speedy [...]
ACCOUNTABILIT ACQUIRES ENTERPRISE TECHNOLOGY SERVICES, BRINGING WIDER VARIETY OF SERVICES & PRODUCTS TO A NATIONAL MARKETAccountabilIT2021-01-13T12:00:28-07:00
PHOENIX, AZ — January 8, 2021 — AccountabilIT has announced it has acquired Enterprise Technology Services (ETS), a managed services provider in Arizona. The purchase will allow both companies to expand their presence and dominance in the Arizona and national markets, and to offer a wider variety of services and products to their customers. AccountabilIT has been an innovative leader in both the cybersecurity space (being the first partner to offer Microsoft Azure Sentinel) as well as in cloud computing. The acquisition fits into AccountabilIT’s strategy to expand its footprint in key national markets, along with its practice of hardware and software resale (a core offering of ETS). This joining of forces and competencies will further cement both companies’ reputations [...]