While “Managed Services” is an IT industry term, there is no consensus on the exact definition. Many Managed Service Providers, also known as MSPs, are out there.  Although there is no simple, neat definition, here is what most people are referencing when they talk about “Managed Services”: Maintaining an organization's technology, including computers, devices, printers, wifi Access points, et cetera. Most commonly, people think of the break/fix element of Managed Services. I.e., waiting for something to break and then fixing it. Many other things are going on behind the scenes; most people are not aware of this.  An MSP uses various tools to monitor your computers and devices remotely. The idea is to address minor issues before they become big [...]

Enterprise resource planning (ERP) software selection is a huge undertaking. No matter how large or small your business, your ERP software is a critical piece of your business’ tech stack. It impacts functional areas across the entire organization, from accounting to HR to sales to operations, and so on. Implementation takes time and additional resources, not to mention the cost of a license will be significant. You’re aware that you’ve got to do your due diligence and get this investment right, but perhaps what you are lacking is the “how”: How do you even get started understanding ERP solutions? What selection criteria should you use? We’ve got some answers to get you started. Here are our tips to help [...]

Managed IT Services have helped thousands of organizations leverage their limited budget and resources to improve efficiency, security, service delivery, and professionalism. It’s a smart move and can help you take your business to the next level. Below we have listed some of the main benefits that our clients enjoy.  Reduce Risk During the pandemic era, hackers have found more opportunities to access valuable data and networks than ever before. The huge shift from working in an office to working from home has left many businesses struggling to keep up and tailor their operations. This shift has left business networks more vulnerable than ever before. Not sure what we are talking about? Check out these stats: There is a reported [...]

When interviewing prospective IT support partners, it can be helpful to approach the conversation with some knowledge of IT Management Strategy. If you like, you can read our full article on how to Build an IT Service Management Strategy.  When thinking of IT support, most people think of “reactive” support, i.e. password changes, troubleshooting problem printers, et cetera. To keep your systems secure and IT costs low, it is important to think “layered” and “proactive”. Layered Security can make the difference in whether your organization experiences a breach or not. Hackers will look for multiple ways of getting access to your data so that they can sell it or hold it for ransom. For this reason, it’s important to take [...]

WiFi hacking has been an issue to be aware of for quite some time. By gaining access to your WiFi network, a WiFi hacker can “borrow” your bandwidth, or worse, steal your money or identity.   With the rapid growth in remote working, WiFi hacking is a huge vulnerability for many businesses. If your employees are working from home even just occasionally, part-time, your networks and private data may be exposed through employees’ poorly-secured home WiFi networks. (Not to mention the inherent risk in working from coffee shops and other public places once the world is more opened up.)   For these reasons, we have put together a simple guide to get you started in WiFi hacking prevention. Think of [...]