How to Build an IT Service Management Strategy in 2021
admin_hosting2024-11-18T14:19:32-07:00Think Layered and Proactive When most business owners and executives think of “IT Service Management”, things like office software licensing, new workstation setup, password changes, troubleshooting problem printers, and the like come to mind. IT Service Management is about more than creating support tickets and getting friendly, timely, responsive support. The other half of IT Service Management is often invisible, it is the proactive maintenance in place to prevent technical problems before they happen and the security strategies that your organization has in place to prevent data loss, hacking, malware, ransomware, and other types of security breaches that put your business at risk. An effective IT Service Management Strategy addresses and anticipates the everyday needs of you and your staff [...]