FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Whether you need IT outsourcing to bring in a managed IT service provider, VCIO services, or to develop a digital transformation strategy, AccountabilIT is your go-to. We empower your business through shoring up and strengthening every aspect of your IT.

Managing your IT is intensive, time-consuming, and requires expertise that many businesses aren’t able to have in-house. A managed service provider takes over that responsibility and allows you to focus on your core business. At the same time, they work to make sure your IT strategy aligns with your business strategy.

Outsourcing your IT to an MSP can often bring cost savings since you don’t have to maintain a full-time headcount for all the required IT skills. MSPs generally handle the everyday tasks behind complex processes, such as cybersecurity and network maintenance, while finding ways to optimize a company’s digital technology

Our primary differentiator is our customer-first culture. At AccountabilIT, our number one focus is on you — not on scoring the sale or getting you set up with our most lucrative channel partner. We emphasize custom solutions in a methodology consistent with ITIL (Information Technology Infrastructure Library) best practices.

Here’s what we commit to when you engage us for any of your IT support needs:

  • We’ll do our part to build a solid customer-partner relationship with you, first and foremost.
  • We’ll work hard to fully understand your short-term and long-term business objectives and processes, so we can better understand the impact of technology on your business and produce the best possible business outcomes.
  • We’ll use our expertise to provide you with a tailored, right-sized solution from strategy to implementation and continued support.
  • We’ll become a seamless extension of your organization, so the last thing you’ll have to worry about is IT.

Our service desk is 100% based in the United States and is available 24×7. You can expect a rapid-response service desk experience.

If you are an existing customer, you have been assigned a custom phone number for contacting the Service Desk. We suggest locating and using that phone number to contact us. If you have misplaced or forgotten that phone number, or it simply isn’t available to you at the moment, you can use this number: (866) 385-7445.

If you’ve had poor experiences with over-promising and under-delivering providers, you’ll find it refreshing to partner with AccountabilIT. If we say we can do something, that’s because we can.

From helping devise your technology strategy and empowering your digital transformation efforts, to complete cloud services and implementing trusted cybersecurity solutions, we have the expertise and experience to deliver advanced results.

We’re equipped to be your full-service provider of day-to-day managed services, cybersecurity, cloud services, service desk, and more.

Our all-inclusive IT support is available in a managed services model at a fixed, affordable rate. For other services, we also specialize in delivering tailored solutions that are right-sized and right-priced. Let’s talk about your needs and how we can deliver this for you today.

We are here for lean teams trying to manage all things IT on a small budget, as well as enterprise-level organizations who want to leverage our skills and expertise. AccountabilIT was built to help businesses of all sizes leverage the best that technology has to offer. We house the talent and expertise under our roof, so you don’t have to.

Our service offerings are structured to fill in the gaps in your existing team, providing you with a well-rounded, reliable approach to IT. We can boost your internal frontline support, providing total triage and escalation of issues.

AccountabilIT’s CEO and founder Chuck Vermillion has a successful, 25+ year history of helping companies leverage the right technology tools and services and doing so with a customer-first core strategy. Chuck’s values and expertise have built a company with experienced consultants that are ready to serve your every IT need.

Yes, we are the partner that can successfully bring together the technology, people, processes, products, and services required to modernize your organization’s IT approach.

Business success via the right technology approach — from network architecture to hardware, software to data security — is what you’re ultimately after. With AccountabilIT, we ensure this critical component of your business is completely shored up and running smoothly — allowing you to leverage the best technologies while actually seeing results.

AccountabilIT is here to support your business’s strategy and objectives through the best use of technology using a phased, scaled approach. We commit to getting to know your business on a deep-dive level, so that we can tailor and implement the right solution at the right time. We can even help with planning and budgeting.

We’re a long-term partner in Microsoft Azure Sentinel, an industry-leading security information and event management (SIEM) software. Using built-in artificial intelligence, Azure Sentinel quickly and efficiently analyzes data from across your organization and uncovers and investigates any threats. AccountabilIT helps you leverage this advanced software to fit your business needs and ensure maximum protection.

Still curious about improving your IT?

Whether you just want to learn more about IT outsourcing or are ready for a total digital transformation, we’re here to help. Get in touch with us today.