Service Desk Solutions

100% U.S. Based
24×7 Service Desk

Improve responsiveness and ensure your company’s future growth is supported.

Learn More

Service Desk Solutions

100% U.S. Based
24×7 Service Desk

Improve responsiveness and ensure your company’s future growth is supported.

The Path to Resolution Starts Here

Service disruption can be a high cost for your company. When your users cannot access their systems or information their productivity is diminished which translates to cost and lost revenue. Our Service Desk team is equipped to provide rapid response and resolution to service disruptions experienced by your users.

In addition to providing front line support for AccountabilIT’s services‚ our Service Desk can become an extension of your existing support staff by providing triage and resolution for your internally managed services. We can work with your internal application managers or your third party service providers to develop a triage plan for assessing‚ resolving‚ and escalating requests for services not provided by AccountabilIT.

Our Service Desk service is supported by a mature management model and the right support tool set to quickly respond and resolve requests from your users. Our capabilities to handle multi-language and global presence is available 24×7.

Remote Desktop Support.

8:00AM – 5:00PM MST

Monday – Friday

We ensure the highest level of service delivery through tailored solutions designed to fill the gap of IT skills and coverage to help you work smarter.
  • Asset tracking of supported assets.
  • Microsoft patch management.
  • Antivirus status monitoring.
  • Hardware repair through vendor.
  • Reimaging within troubleshooting.
  • Setup and deploy end user assets.

Equipped to provide rapid response and resolution to service disruptions.

We provide your organization with service desk services that will centralize all support calls, provide 24×7 coverage, improve responsiveness and service levels while supporting your company’s future growth.

Capability & Experience

Ensuring complete satisfaction from the end-user is our #1 priority. Service disruption can be a high cost for any company. When your users cannot access their systems or information, they cannot be productive which translates to cost and lost revenue. Our Service Desk team is equipped to provide rapid response and resolution to service disruptions experienced by your users.

In addition to providing front line support for your user community‚ our Service Desk can become an extension of your existing support staff by providing triage and escalation for your internally managed services. We can work with your internal application managers or your third-party service providers to develop a plan for assessing and escalating requests for services not already being provided by us.

Let us help attain and maintain a happy user community for your business.

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